Terms and Conditions for Man With A Van Canarywharf

These Terms and Conditions set out the basis on which Man With A Van Canarywharf provides moving, delivery, transport, and related services to customers in the UK. By making a booking, confirming a quotation, or allowing work to begin, the customer agrees to be bound by these terms. Please read them carefully before placing a request. If anything is unclear, it is the customer’s responsibility to ask for clarification before the service is confirmed. These terms are intended to be fair, practical, and consistent with UK consumer law and transport requirements.

In these terms, “we,” “us,” and “our” refer to the service provider operating under the name Man With A Van Canarywharf, and “you” or “the customer” refer to the person or business booking the service. The services may include home removals, single-item transport, collection and delivery, loading and unloading, and similar moving support. Any reference to a “job,” “booking,” or “service” means the particular work agreed at the time of quotation and confirmation. These terms apply whether the booking is made by phone, email, message, or any other accepted method.

We may update these terms from time to time to reflect legal, operational, or service changes. The version in force at the time of your booking will normally apply to that booking unless a later written agreement says otherwise. No employee, driver, or subcontractor is authorised to change these terms unless we confirm the change in writing. If any part of these terms is found to be invalid or unenforceable, the remaining terms will continue in full force.

Booking Process

Bookings for Man With A Van Canarywharf are made by requesting a quotation and providing accurate details about the job. This may include the collection and delivery addresses, property access, floors, parking conditions, item dimensions, weight, quantity, and any special handling needs. The quotation is based on the information provided at the time of enquiry. If the job changes after booking, we may revise the price, vehicle size, timing, staffing, or service scope.

A booking is only confirmed once we have accepted the job and, where required, received any deposit or advance payment. A quotation alone does not guarantee availability. We may decline or cancel a booking if the information supplied is incomplete, misleading, unsafe, unlawful, or outside the scope of our service. The customer must ensure that the person making the booking has authority to do so and can accept these terms on behalf of all involved parties.

The customer must be ready for the service at the agreed time and place, with items packed or prepared as agreed. Unless specifically included, we do not provide dismantling, packing materials, or specialist handling. If access is restricted, items are heavier than declared, or extra labour is needed because information was inaccurate, additional charges may apply. We reserve the right to refuse to move items that are unsafe, prohibited, or likely to cause damage to persons, property, or equipment.

Payments and Charges

All fees will be set out in the quotation, booking confirmation, or amended agreement. Prices may be fixed, hourly, or based on a combination of vehicle size, labour, distance, waiting time, and special requirements. Any extras not included in the original quote, such as congestion, parking, tolls, storage, additional stops, or prolonged waiting, may be charged separately. If the work becomes more complex than described, we may reasonably adjust the total charge.

Payment terms will be stated before or at the time of booking. Unless otherwise agreed, payment is due on completion of the service, and we may require part-payment or full payment in advance for certain bookings. Accepted payment methods may include bank transfer, debit card, or other approved methods. We do not usually accept cheques unless agreed in writing. If payment is overdue, we may charge reasonable recovery costs and interest where permitted by law.

Customers must ensure sufficient funds are available and that any payment authorisation is valid. If a card payment is declined or a bank transfer fails, we may delay release of goods or refuse further services until payment has cleared, where lawful and practical. All prices are quoted in pounds sterling unless stated otherwise. Any discount, promotion, or special offer applies only to the booking for which it was offered and may be withdrawn at any time before confirmation.

Cancellations, Amendments, and Delays

Customers may request changes or cancellations, but we ask that notice is given as early as possible. If a booking is cancelled after confirmation, a cancellation fee may apply depending on the notice period, the resources reserved, and whether the vehicle or crew has already been dispatched. For short-notice cancellations, we may charge a reasonable proportion of the agreed fee to cover lost time and costs. Any deposit paid may be non-refundable where stated at booking.

If the customer is not available at the agreed time, or if access is not possible because of incorrect details, missing keys, parking issues, or property restrictions, the job may be delayed or treated as a late cancellation. Waiting time caused by the customer may be charged. Where weather, traffic, road closures, breakdown, or other events outside our control affect the schedule, we will use reasonable efforts to complete the service safely and within a practical time frame, but delays may occur.

We may cancel or reschedule a booking if there is a safety concern, a force majeure event, a legal restriction, or a failure by the customer to comply with these terms. If we cancel for reasons within our control, any payment received for undelivered work will normally be refunded for the affected part of the service. We will not be responsible for indirect loss arising from cancellation where the loss could not reasonably have been foreseen.

Liability and Customer Responsibilities

The customer must ensure that all goods are suitable for transport, correctly packed where needed, and clearly labelled if fragile, valuable, or requiring special attention. Unless agreed otherwise, the customer remains responsible for insuring goods in transit. We will take reasonable care with belongings, but we cannot guarantee against every risk of loss or damage that may arise during loading, transport, unloading, or handling by third parties. This is especially important for items that are antique, fragile, high-value, irreplaceable, or poorly packaged.

Our liability is limited to losses caused by our negligence or breach of contract and, where lawful, may be capped at the total price of the relevant booking or at the amount recoverable under any applicable insurance arrangement. We will not be liable for loss caused by inaccurate information, inadequate packing, pre-existing damage, normal wear and tear, hidden defects, or events outside our reasonable control. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded.

Customers must remove or secure cash, jewellery, documents, medicines, and other sensitive items before the service begins unless we have expressly agreed to carry them. We are not responsible for items left inside drawers, cupboards, boxes, or furniture unless they were disclosed and accepted in advance. If we believe an item may cause danger or damage, we may decline to move it. The customer is also responsible for ensuring that buildings, lifts, stairways, and access routes are suitable and that any necessary permissions are in place.

Waste Regulations and Prohibited Items

Where our service includes removal of waste, unwanted furniture, packaging, or mixed rubbish, it is the customer’s responsibility to tell us exactly what is to be removed. We only handle waste in accordance with applicable UK waste laws and licensing requirements. We will not collect or transport waste that is hazardous, illegal, contaminated, or incorrectly described. Customers must not present waste as ordinary household items if it contains prohibited materials or requires a specialist disposal route.

Under UK waste regulations, waste must be transferred only to authorised facilities or via approved carriers where relevant. We may ask for photographs, descriptions, or additional details before agreeing to remove waste. If we suspect that an item contains asbestos, chemicals, paint, batteries, oils, gas cylinders, clinical waste, sharp materials, or other hazardous substances, we may refuse collection. The customer must disclose any such items in advance and must never conceal them within general rubbish or furniture.

Unless specifically agreed, we do not accept items that are illegal to transport or dispose of, including stolen goods, unsafe appliances, prohibited chemicals, or waste that would breach environmental law. If the customer fails to disclose restricted waste and we incur costs, fines, delays, or disposal charges, the customer will be responsible for those losses to the extent permitted by law. We may also report unlawful conduct to the appropriate authorities where required or justified.

Service Standards, Access, and Delivery Conditions

We aim to provide a professional and punctual service, but completion times are estimates rather than guarantees unless expressly agreed as fixed. The customer must provide safe access, adequate parking or loading space where possible, and clear instructions for collection and delivery. If permits, building management approval, keys, codes, or access passes are required, the customer must arrange them in advance. Any additional time spent resolving access problems may be charged.

Where assistance is provided for loading or unloading, the customer must ensure paths are clear and that fragile surfaces, flooring, walls, and fixtures are protected where necessary. We may refuse to carry out actions that appear unsafe, such as lifting excessively heavy items without suitable support, carrying goods through unsuitable spaces, or attempting work in conditions that create unacceptable risk. If items must be moved by a particular method, the customer must tell us before the service begins.

We are entitled to make reasonable decisions about vehicle allocation, loading order, and route selection. This includes deciding how to stack goods to reduce the risk of movement during transit. If the customer insists on instructions that we believe are unsafe or impractical, we may decline to follow them. Any request for a specific arrival window, same-day turnaround, or timed delivery must be agreed in advance and may depend on availability.

Claims, Complaints, and Damage Reporting

If the customer believes an item has been damaged or lost during the service, they should notify us as soon as reasonably possible and provide details of the issue. Photographs, item descriptions, proof of value, and evidence of condition before the job may be requested. Any complaint should be raised promptly so that we can investigate fairly and preserve relevant information. Failure to report an issue in a reasonable time may affect the ability to assess the claim.

We will review complaints in good faith and may ask for supporting documents, inspection of the item, or further explanation. Where damage is clearly caused by our proven negligence and is not excluded by these terms, we may offer repair, replacement, or compensation as appropriate and lawful. However, we are not responsible for loss where the cause cannot be established or where the item was already defective, inadequately packed, or unsuitable for transport.

Any claim should be limited to direct loss and should not include indirect or consequential losses such as missed appointments, business interruption, loss of profit, or emotional distress, except where such exclusions are not permitted by law. This does not affect statutory rights under UK consumer legislation. We encourage customers to check goods carefully at the end of the job and to note any visible concerns immediately where practical.

Governing Law and General Provisions

These Terms and Conditions, and any dispute or claim arising from them, are governed by the laws of England and Wales. The courts of England and Wales shall have non-exclusive jurisdiction over any dispute, although customers may have rights under consumer law to bring claims in other relevant jurisdictions where legally available. If we do not enforce a right immediately, this does not mean we have waived that right.

If a court or competent authority decides that any part of these terms is invalid, unlawful, or unenforceable, the remaining parts will continue to apply. Any failure by us to provide the service on a particular date because of events outside our control will not be treated as a breach where those events reasonably prevent performance. These terms form the entire agreement between us and the customer regarding the relevant booking, unless a written amendment is agreed.

By proceeding with a booking for Man With A Van Canarywharf, the customer confirms that they have read, understood, and accepted these terms. We recommend keeping a copy for reference. These terms are designed to protect both parties, support clear expectations, and ensure that the service is delivered safely, legally, and professionally. Acceptance of service constitutes acceptance of these Terms and Conditions.