Terms and Conditions for Man With A Van Canary Wharf
These Terms and Conditions set out the basis on which Man With A Van Canary Wharf provides removal, delivery, collection, transport, and related man and van services within the United Kingdom. By making a booking, confirming a quotation, or allowing work to commence, the customer agrees to be bound by these terms. For the purposes of these terms, the words we, us, and our refer to the service provider, and the words you and your refer to the customer or any person acting on the customer’s behalf. These terms are intended to create a clear, fair, and practical framework for a professional canary wharf man with a van service, while complying with applicable UK law.
All services are supplied subject to availability and the information provided by the customer at the time of enquiry and booking. Any quotation is based on the details supplied, including item type, access conditions, distance, parking, waiting time, and any additional handling requirements. If those details change before or during the job, the service price and timing may also change. We reserve the right to refuse or suspend a booking where the work requested is unsafe, unlawful, misleading, or outside the scope of a standard man with a van in Canary Wharf service.
These terms apply to all domestic and commercial customers using our service for furniture moves, item delivery, collections, small relocations, and similar transport tasks. They should be read together with any written quotation, booking confirmation, or job summary provided before the work begins. If there is any conflict between these terms and a specific written agreement signed by both parties, the written agreement will take precedence only to the extent of that conflict.
Bookings may be made through any accepted booking channel and will not be treated as confirmed until we have accepted the job details and, where required, received any deposit or pre-authorisation. A booking request must include accurate and complete information, including collection and delivery addresses, access details, item descriptions, floor level, parking restrictions, and any special handling requirements. The customer is responsible for ensuring that the booking information is truthful and sufficiently detailed for us to assess the job properly. Where the customer is booking on behalf of another person, the person making the booking confirms that they are authorised to do so.
We may ask for photographs, measurements, inventory details, or other reasonable information before confirming a quote. This helps us assess whether additional labour, equipment, packing, or vehicle size is needed. If the actual work differs materially from the information provided, we may revise the quotation, alter the schedule, or decline to complete the job. In particular, the customer must tell us in advance if the move involves very heavy items, fragile goods, awkward access, lifts, no parking access, restricted roads, or items requiring disassembly or special care.
A booking is only final once we issue confirmation, whether by message, email, invoice, or another written format. Confirmation may include the agreed date, estimated arrival window, service scope, and price basis. We may provide an estimated arrival time rather than a fixed time slot, and the customer acknowledges that traffic, weather, road conditions, and previous jobs may affect timing. Reasonable delays will not usually constitute a breach of contract, provided we act with due care and notify the customer where practicable.
Payment terms will be stated in the quotation or booking confirmation. Unless agreed otherwise, payment is due on completion of the job, or in advance where a deposit has been requested. We accept payment by the methods made available at the time of booking, and all charges must be paid in full in cleared funds. If the customer is paying by business account, invoice, or other deferred arrangement, payment must be made by the due date shown on the invoice.
Our prices may be based on time, vehicle use, mileage, labour, waiting, fuel, congestion, parking, tolls, congestion-related charges, stair carry requirements, and other service factors. Any estimates are provided in good faith, but the final charge may increase if the job takes longer or requires more resources than originally disclosed. Examples include additional items, longer loading times, repeated trips, inaccessible entrances, or the need to wait for keys, lifts, or permits. A man and van Canary Wharf booking may therefore be adjusted where the actual service needs exceed the original scope.
Late payment, failed payment, or chargeback disputes without reasonable cause may result in additional administration fees, recovery action, and suspension of future bookings. If a payment card is declined or a bank transfer fails, we may withhold completion of the service or retain goods only where lawful and appropriate. Any sums not disputed in good faith remain payable. We reserve the right to charge interest on overdue sums in accordance with applicable law, together with reasonable costs of enforcement where permitted.
Cancellations and changes must be made as soon as possible. If you wish to cancel a booking, you should notify us promptly and in writing or by the agreed communication method. Cancellations made sufficiently in advance may not attract a fee, but we may charge a reasonable cancellation amount where we have already allocated staff, reserved the vehicle, or incurred preparatory costs. Where a booking is cancelled at short notice, we may charge for time already spent, travel already undertaken, or non-refundable third-party costs.
If you need to reschedule, we will do our best to offer an alternative time or date, subject to availability. However, rescheduling is not guaranteed. Where the customer is not ready at the agreed time, cannot provide access, or fails to have the items available, this may be treated as a late cancellation or wasted attendance. The customer agrees that repeated changes or excessive waiting can affect our schedule and may result in additional charges.
We may cancel or postpone a booking where necessary because of vehicle breakdown, unsafe weather, staff illness, road closures, legal restrictions, or any other event outside our reasonable control. In such cases, we will aim to notify you as soon as reasonably possible and may offer a revised appointment. Our liability for cancellation in these circumstances is limited to refunding any advance payment for the undelivered part of the service, unless a different remedy is required by law. We will not be responsible for indirect loss caused by a rescheduled appointment, such as missed sales, business interruption, or inconvenience.
Our liability is limited to the direct loss or damage caused by our negligence, breach of contract, or failure to use reasonable care and skill. We will not be liable for loss or damage arising from inaccurate instructions, pre-existing defects, insufficient packing, poor access, hidden hazards, or items that were already damaged before collection. The customer is responsible for ensuring that any item handed to us is properly packed, labelled, and suitable for transport unless we have expressly agreed to pack or prepare it ourselves.
We are not responsible for the contents of boxes, sealed containers, or packaging unless we have been asked to inspect and specifically accept responsibility for those contents in writing. Fragile, valuable, sentimental, or irreplaceable items should be declared in advance. The customer should arrange appropriate insurance for such goods if required. For example, a Canary Wharf man and van move involving electronics, glass, artwork, antiques, or confidential documents may require special handling and clear written instructions. If the customer fails to disclose these requirements, we accept no responsibility for resulting loss.
Nothing in these terms limits or excludes liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Subject to those exceptions, our maximum liability for any single claim arising out of the service shall be limited to the amount paid or payable for the specific booking giving rise to the claim. We shall not be liable for consequential or indirect losses, including loss of profit, loss of business, or loss of opportunity.
Customers must ensure that goods offered for transport are lawful to move and do not include prohibited, dangerous, stolen, or unlicensed items. We may refuse to carry any item that we reasonably believe is unsafe, illegal, improperly packaged, or likely to damage the vehicle or other goods. This includes, without limitation, explosives, firearms, controlled drugs, hazardous chemicals, pressurised containers, biohazards, and any item requiring specialist licensed carriage. If such goods are discovered during the job, we may stop the service immediately and report the matter to the relevant authorities where required by law.
The customer is solely responsible for complying with all waste regulations where any part of the booking involves disposal, clearance, or removal of unwanted items. We do not operate as a licensed waste carrier unless expressly stated in writing and confirmed for the specific job. Items should not be presented as waste for collection unless the service has been agreed as lawful disposal or transfer to an authorised facility. The customer must not ask us to dump, abandon, or unlawfully discard waste, and must not request any act that would breach environmental or waste legislation.
Where waste collection is included, the customer must tell us the type, quantity, and source of the waste in advance. The customer may be required to separate general rubbish, electrical equipment, furniture, green waste, construction debris, and hazardous materials. Any items that are subject to separate disposal rules, recycling obligations, or documentary requirements must be disclosed before collection. If we reasonably believe that the waste does not comply with applicable rules, we may refuse collection, require changes to the job, or refer the matter to a licensed third party. The customer remains responsible for the legality of the waste and any related documentation.
It is the customer’s responsibility to obtain all necessary permissions for parking, loading, building access, concierge entry, lift use, and property entry. We are not liable for delays or extra costs caused by the lack of permits, keys, codes, security approval, or other access arrangements. Where parking charges, fines, penalties, or clamping costs arise because the customer failed to arrange suitable access or gave incorrect information, those costs may be passed on to the customer to the extent permitted by law. Reasonable cooperation from the customer is required throughout the booking.
The customer must be present or have an authorised representative available at the collection and delivery points unless otherwise agreed. That person must confirm instructions, release goods, and approve any changes or substitutions. If no authorised person is available, we may wait for a reasonable time, return later, or consider the job incomplete or cancelled, depending on the circumstances. Additional charges may apply for waiting time, redelivery, or return travel. A professional man with a van Canary Wharf service depends on timely communication and cooperation.
We may subcontract or use suitably qualified personnel to perform all or part of the service. This does not affect our responsibility to provide the service with reasonable care and skill. Our staff may refuse to lift or move items that appear unsafe, excessively heavy, unstable, or likely to cause injury or damage. The customer must disclose any obstacles, such as narrow staircases, weak flooring, limited access, or obstructions, before the job begins. If the customer instructs us to proceed against our advice, they do so at their own risk.
All packing, loading, and unloading undertaken by us will be carried out with reasonable care, but the customer accepts that some movement of goods is unavoidable during transport. We do not guarantee that items will remain exactly in the same condition if they were poorly packed, overfilled, already weakened, or unsuitable for transit. Disassembly and reassembly services are provided only where agreed and may be subject to practical limitations, the availability of suitable tools, and the condition of the furniture or fixtures.
Any claim for loss or damage must be reported as soon as reasonably possible and, in any event, within a reasonable time after delivery or discovery. The customer should keep all packaging and provide photographs, item descriptions, and proof of value if requested. We may inspect the item and any relevant circumstances before accepting liability. Failure to notify us promptly may affect our ability to investigate and may reduce or remove any remedy available.
We may suspend, refuse, or terminate a booking if the customer acts abusively, unlawfully, or in a way that creates a health and safety risk. This includes threats, harassment, concealment of material facts, attempted fraud, or repeated failure to cooperate. If termination occurs because of the customer’s breach, all sums due for work already carried out or costs already incurred remain payable. Our right to enforce these terms survives completion, cancellation, or termination of the booking.
These terms are governed by and interpreted in accordance with the laws of England and Wales. Any dispute arising out of or in connection with the service, these terms, or any booking shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. The customer and service provider both agree that UK statutory rights, where applicable, are not affected by these terms and conditions.
If any part of these terms is found to be unlawful, invalid, or unenforceable, that part shall be treated as deleted to the minimum extent necessary, and the remaining provisions shall continue in full force. No waiver of any breach shall be deemed a waiver of any later breach. These terms represent the full agreement between the parties in relation to the service unless varied in writing.
For the avoidance of doubt, a booking with Man With A Van Canary Wharf does not create an obligation to carry out work beyond the agreed scope, and any additional tasks requested on the day may be declined or priced separately. Likewise, any promise to complete a job within a specific timeframe is an estimate unless expressly confirmed as a fixed contractual commitment. By proceeding with a booking, you confirm that you have read, understood, and accepted these terms and conditions in full.