Terms and Conditions

Man With a Van Canary Wharf Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Canary Wharf provides man and van, removal, transport and related services within the United Kingdom. By making a booking, using our services or allowing our staff to perform any services on your behalf, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person, firm, business or organisation requesting or using our services.

Company means Man With a Van Canary Wharf, providing removal and transport services.

Services means any man and van service, household or office removal, collection, delivery, loading, unloading, packing or related service provided by the Company.

Goods means any items or property that we are requested to move, handle, transport or store in connection with the Services.

Contract means the agreement between the Client and the Company for the provision of Services, incorporating these Terms and Conditions.

2. Scope of Services

The Company provides man and van services, small to medium removals, item collection and delivery, and related transport services. The exact scope of the Services for each booking will be as agreed at the time of booking, based on the information supplied by the Client.

Unless expressly agreed in writing, the Services do not include disconnection or reconnection of appliances, dismantling or reassembly of furniture, packing of goods, or storage. Additional services may be provided at the Companys discretion and may incur further charges.

3. Booking Process

All bookings are subject to availability and acceptance by the Company. A booking is considered provisional until confirmed by the Company. The Company may request further information from the Client to confirm the booking details.

The Client must provide accurate and complete information when making a booking, including:

Full collection and delivery addresses.

Accurate description and quantity of goods to be moved.

Details of access restrictions at any address, including stairs, lifts, parking limitations, congestion or low bridges.

Any special handling requirements, fragile or high value items.

The Client is responsible for ensuring that appropriate parking is available at all addresses for the duration of the Service. Any parking costs, fines or penalties incurred due to inadequate parking arrangements may be charged to the Client.

The Company reserves the right to refuse or cancel any booking where the information provided is incomplete, inaccurate, or where the job falls outside the Companys normal service capabilities or safety standards.

4. Estimates, Quotes and Pricing

Any estimate or quote provided by the Company is based on the information supplied by the Client at the time of enquiry. If the actual work differs from the information provided, the Company reserves the right to adjust the price accordingly.

Prices may be based on an hourly rate, fixed fee, distance, size of vehicle, number of staff required, or a combination of these factors. Unless agreed as a fixed price job, all time-based work will be calculated from the scheduled start time or arrival at the collection address, whichever is earlier, until completion of unloading at the final address.

Additional charges may apply for:

Waiting time caused by delays outside the Companys control.

Additional collections or drop-off points not specified at booking.

Excessive loading distances from the vehicle, poor access or use of stairs where not previously advised.

Congestion charges, tolls, ferries, parking charges or similar costs.

5. Payments

Unless otherwise agreed in writing, payment is due on or before completion of the Services on the day of the move. The Company may require a deposit or prepayment to secure the booking, particularly for larger moves or peak periods.

The accepted methods of payment will be confirmed during the booking process. The Client is responsible for ensuring that sufficient funds are available and that payment is made in full and on time.

If payment is not made when due, the Company reserves the right to:

Withhold delivery of goods until full payment is received.

Charge interest on overdue amounts at the statutory rate.

Recover from the Client all costs, expenses and charges incurred in the collection of overdue amounts.

6. Cancellations and Amendments

The Client may cancel or amend a booking by giving notice to the Company. The following cancellation terms will generally apply, unless stated otherwise in writing at the time of booking:

If the Client cancels more than 48 hours before the scheduled start time, any deposit may be refundable at the Companys discretion, less any reasonable administrative costs.

If the Client cancels within 24 to 48 hours of the scheduled start time, the Company may charge up to 50 percent of the estimated or minimum fee.

If the Client cancels within 24 hours of the scheduled start time or on arrival, the full estimated fee or a minimum charge may be payable.

Where the Client wishes to amend the date, time or scope of the Service, the Company will make reasonable efforts to accommodate the change, but cannot guarantee availability. Amendments may result in a revised quote and additional charges.

The Company reserves the right to cancel or postpone a booking due to circumstances beyond its control, including but not limited to severe weather, vehicle breakdown, staff illness, safety concerns or legal restrictions. In such cases, the Company will endeavour to offer an alternative time or a refund of any prepayments, but will not be liable for any consequential losses.

7. Client Responsibilities

The Client is responsible for:

Ensuring that the goods are properly packed, secured and ready for transport, unless packing has been specifically booked.

Ensuring that all goods to be moved are legally owned by the Client or that the Client has full authority to move them.

Removing or securing any personal, valuable or important documents, such as cash, jewellery, passports, financial documents or sentimental items, which should be transported personally by the Client.

Ensuring that all appliances are disconnected, defrosted and drained before moving.

Ensuring that access is safe, clear and suitable for our staff and vehicle at all addresses.

If the Client fails to fulfil these responsibilities, the Company may refuse to move specific items or may adjust the price to cover additional time, risk or work involved.

8. Excluded and Special Items

The Company will not carry any items that are illegal, dangerous or hazardous, including but not limited to explosives, firearms, weapons, flammable or corrosive substances, gas cylinders, industrial chemicals, or items prohibited by law.

The Company does not accept responsibility for loss or damage to cash, jewellery, watches, precious metals, stones, deeds, bonds, securities, collections, antiques of exceptional value, or similar high value items unless expressly agreed in writing before the booking.

Where the Client wishes to include items of unusually high value or fragile nature, this must be notified to the Company in advance so that appropriate arrangements can be considered. The Company reserves the right to refuse such items.

9. Waste and Disposal Regulations

The Company operates in accordance with applicable UK waste regulations. We are not a general waste carrier and will not remove or dispose of household, commercial or construction waste unless specifically agreed as a separate service and in compliance with relevant legislation.

The Client must not present for removal any items that constitute controlled waste, including but not limited to black bag waste, mixed rubble, hazardous materials, or electrical equipment requiring special treatment, unless the Company has agreed in advance to provide an appropriate disposal service.

Where the Company agrees to remove items for disposal, the Client confirms that they have the right to dispose of those items and that they do not contain hazardous or regulated materials requiring specialist handling or licences, unless expressly disclosed and agreed.

Any costs incurred by the Company due to the Clients failure to comply with waste regulations, including fines or additional disposal charges, may be passed on to the Client.

10. Liability and Limitations

The Company will exercise reasonable care and skill in the handling, loading, transport and unloading of goods. However, the Companys liability is subject to the limitations set out in this clause.

The Company will not be liable for:

Loss or damage arising from faulty or inadequate packing by the Client.

Loss or damage to fragile items not properly protected or packed.

Loss or damage to the internal workings of electrical, electronic or mechanical goods unless there is clear external damage caused by our negligence.

Pre-existing damage or defects in goods.

Losses arising from delays, missed delivery times or inability to complete the Service due to circumstances beyond the Companys reasonable control, including traffic, road closures, weather, accidents or delays caused by the Client.

Indirect or consequential losses, including loss of profit, loss of opportunity or loss of enjoyment.

Any total liability of the Company for loss of or damage to goods, whether arising from negligence, breach of contract or otherwise, shall not exceed the reasonable replacement cost of the goods or a fair proportion of their value taking into account wear, tear and depreciation, and may be limited further to any amount stated in the booking confirmation.

The Client must notify the Company in writing of any visible loss or damage as soon as reasonably practicable and in any event within 48 hours of completion of the Services. For non-visible loss or damage, the Client must notify the Company within 7 days of completion. The Company may not consider claims made outside these time limits.

11. Insurance

The Company maintains appropriate insurance cover for its operations as a removal and transport provider. Details of cover can be made available on request. The Client is responsible for arranging any additional insurance they consider necessary for their goods, particularly for high value or delicate items.

12. Access, Parking and Restrictions

The Client must ensure that adequate parking is available for the Companys vehicle at all addresses and that any required permits or permissions are arranged in advance. The Client will be responsible for any parking charges, penalties or enforcement actions where parking arrangements are inadequate or where required permits have not been obtained.

If access is restricted or unsuitable for the Companys vehicle or staff, the Company may refuse to proceed or may adjust the cost to reflect additional time, distance or use of smaller vehicles. The Company is not responsible for any delays or additional costs arising from access problems not advised in advance.

13. Health and Safety

The Company reserves the right to refuse to move any item or to access any area that, in the opinion of its staff, presents an unacceptable risk to health or safety, including excessive weight, unsafe structures, or hazardous environments. The Client must not request staff to undertake any activity that is unsafe or not reasonably within the scope of a removal service.

14. Force Majeure

The Company shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control, including but not limited to extreme weather, natural disasters, acts of government or authorities, strikes, lockouts, civil disturbances, road closures, vehicle breakdowns, pandemics or other emergencies.

15. Complaints

If the Client is dissatisfied with any aspect of the Service, they should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, resolved. The Client should provide full details, including dates, addresses, description of goods and any supporting evidence.

16. Data Protection and Privacy

The Company will collect and process personal data provided by the Client for the purpose of administering bookings, providing Services, handling payments and managing any related correspondence. Personal data will be handled in accordance with applicable data protection legislation. The Company will not sell or share personal data with third parties except where necessary to perform the Services, comply with legal obligations or with the Clients consent.

17. Governing Law and Jurisdiction

These Terms and Conditions and any Contract between the Client and the Company shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to resolve any disputes or claims arising out of or in connection with the Services or these Terms and Conditions.

18. Variations and Severability

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the relevant Contract. Any variation to these Terms and Conditions must be agreed in writing by the Company.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable or, if such modification is not possible, deleted. The remaining provisions shall continue in full force and effect.

19. Entire Agreement

These Terms and Conditions, together with any written quote or confirmation issued by the Company, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior discussions, representations or agreements, whether written or oral.