Privacy Policy

Man With a Van Canary Wharf Privacy Policy

This Privacy Policy explains how Man With a Van Canary Wharf collects, uses, stores, and protects personal data relating to its customers and prospective customers in the Canary Wharf area. It also explains your rights under the United Kingdom General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Man With a Van Canary Wharf customers and service users in the area, whether you contact us online, by phone, or in person.

Who we are and scope of this policy

Man With a Van Canary Wharf is a local moving and transport service provider offering man and van, small removals, and related services to customers in the Canary Wharf area. For the purposes of data protection law, Man With a Van Canary Wharf is the data controller of the personal data described in this Privacy Policy. This means we determine the purposes and means of processing your personal data when you use our services.

This Privacy Policy covers personal data we collect in connection with enquiries, bookings, service delivery, payments, feedback, and general communication with you as a customer or prospective customer.

Types of personal data we collect

We collect and process different types of personal data depending on how you interact with us and the services you request. The categories of data we may collect include:

Identity and contact details such as your name, title, address, service addresses, and communication details that you provide when making an enquiry or booking.

Booking and service information such as details about your move or transport requirement, property access details, dates and times of services, inventory notes, and any instructions necessary to carry out the service safely and effectively.

Payment and billing information such as payment status, invoice details, and transaction records related to services you purchase from us. We do not store full payment card details when payments are processed through third party payment providers.

Communication data such as records of emails, messages, or notes from phone calls and any feedback, reviews, or complaints you share with us.

Technical and usage data such as basic information about how you interact with our online presence, where applicable, including the date and time you contacted us, the device or browser used, and similar usage information.

How we collect your personal data

We collect personal data directly from you when you request a quote, make a booking, contact us with an enquiry, confirm service details, or provide feedback. This may be done through online forms, phone calls, text-based communication, or in person during service visits.

We may also obtain personal data from third parties where you have authorised them to share information with us, for example if a letting agent, employer, or another person arranges a move on your behalf and provides your details so we can contact you and provide our services.

Lawful bases for processing your data

We only process your personal data where we have a lawful basis to do so under data protection law. The lawful bases we rely on include:

Performance of a contract where processing your data is necessary to provide our services, respond to your enquiries, prepare quotes, confirm bookings, deliver the man and van service, and manage payments and invoices.

Compliance with legal obligations where we need to retain records or share certain information to comply with tax, accounting, or other legal and regulatory requirements.

Legitimate interests where processing is necessary for our reasonable business interests, provided your interests and fundamental rights do not override those interests. This includes managing and improving our services, handling enquiries and complaints, preventing fraud, and protecting our property and staff.

Consent where we rely on your clear agreement for specific processing activities, such as certain types of marketing communication. You can withdraw your consent at any time using the contact details provided in this Privacy Policy.

How we use your personal data

We use your personal data for the following purposes:

To provide and manage our services including handling enquiries and quote requests, arranging and confirming bookings, planning routes and resources, delivering moving and transport services, and communicating with you about your booking.

To process payments and manage accounts including issuing invoices, recording transactions, and maintaining appropriate financial records.

To communicate with you including responding to your questions, sending service confirmations and updates, and requesting feedback after services have been completed.

To manage our business operations including scheduling staff, improving service quality, training personnel, and ensuring the safety and security of our services, vehicles, and customers.

To comply with legal and regulatory obligations including record keeping, responding to lawful requests from public authorities, and managing potential disputes or legal claims.

Data retention and storage

We keep your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. The retention period will vary depending on the type of data and the services provided.

Booking and service records are typically retained for a period that allows us to deal with any follow-up queries or complaints and to meet our tax and accounting obligations. Communication records are kept for as long as is necessary to manage your relationship with us and to demonstrate how we handled your requests.

When personal data is no longer required, we take reasonable steps to delete it securely or anonymise it so that it can no longer be associated with you. We maintain internal policies to manage data retention across our systems and records.

Data processors and third party recipients

We may share your personal data with selected third parties who provide services to us as data processors. These service providers process your data only on our instructions and are contractually required to keep it secure and to use it only for the purposes for which it was shared. Examples include payment processors, accountants or bookkeeping providers, information technology and hosting providers, and communication tools used to manage enquiries and bookings.

We may also share your personal data with other third parties where necessary and lawful, such as professional advisers including lawyers or insurers, public authorities or law enforcement agencies when required by law, or purchasers or potential purchasers of our business where personal data needs to be transferred as part of a business transaction.

We do not sell your personal data to third parties.

International data transfers

Where any of our service providers or systems are located outside the United Kingdom or the European Economic Area, we take appropriate steps to ensure that your personal data is protected with safeguards that meet applicable data protection standards. This may include using standard contractual clauses approved for international transfers or relying on other legally recognised transfer mechanisms.

Data security

We take reasonable and appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include restricting access to personal data to staff and service providers who need it for legitimate business purposes, maintaining appropriate physical and electronic security safeguards, and reviewing our security practices regularly.

Your data protection rights

As an individual whose personal data we process, you have a number of rights under data protection law. Subject to certain conditions and exemptions, you may have the right to:

Access your personal data and receive information about how we process it.

Rectify inaccurate or incomplete personal data we hold about you.

Erase your personal data where there is no longer a lawful reason for us to keep it, sometimes called the right to be forgotten.

Restrict the processing of your personal data in certain circumstances, for example while we are investigating a concern you raise.

Object to processing that is based on our legitimate interests, including certain forms of direct marketing. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests or where processing is required for legal claims.

Data portability, which allows you to request that we provide certain personal data to you or to another organisation in a structured, commonly used, and machine readable format where the processing is based on consent or contract and carried out by automated means.

Withdraw consent where we rely on your consent to process your personal data. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

If you wish to exercise any of these rights, you can contact us using the contact details provided in this Privacy Policy.

How to contact us and complaints

If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise your data protection rights, you can contact Man With a Van Canary Wharf using our usual customer service contact channels described on our website or communications.

If you are not satisfied with our response or believe that we are not processing your personal data in accordance with data protection law, you have the right to lodge a complaint with the Information Commissioner s Office or another supervisory authority, depending on where you live or work.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or changes to legal requirements. Any updates will be made available through our usual customer communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we use and protect your personal data as a customer of Man With a Van Canary Wharf.